If you have any issues you’d like to tell us about, or if you have a problem, you can complete the form below or call our Customer Services team on 0141 648 1088.
As soon as we receive your feedback, we will respond as quickly as possible. We aim to resolve all matters referred to us within five business days.
The process may take longer for more complex matters (e.g., an issue involving other parties). However, regular updates will be provided and your advisor will let you know when to expect a resolution. A final written response will be issued within 8 weeks of when you first contacted us about the complaint.
As ACVM is a member of the British Vehicle Rental and Leasing Association (BVRLA) you are entitled to refer your complaint, within six months, to their conciliation service. You can find out more here.
If you are dissatisfied with the final outcome, you may also refer the matter to the Financial Ombudsman Service for review. If you want the Financial Ombudsman Service to look into your complaint, you must usually contact them within six months of the date of any final response issued. You can write to them at:
The Financial Ombudsman Service
Alternatively, you can telephone 0300 123 9123.
Further helpful information can be obtained by visiting their website.
Customer Services Department
454 Hillington Road
Call 0141 648 1088.
Mon - Thurs: 8:30am - 8:00pm
Fri: 8:30am - 7:00pm
Sat: 9:00am - 5:00pm
Sun: 12:00pm - 5:00pm