We adopt a transparent and reasonable approach to end-of-lease condition and remedial work.
We are proud to say that our end-of-lease damage charges are consistently amongst the lowest in the leasing industry. That's a reflection of the way we handle fair wear and tear.
When you hire a car from us, you tell us the length of the agreement and the number of miles you expect to drive during the lease period. You might choose a 2-year agreement with 10,000 annual miles, or you may need a 4-year agreement with 20,000 annual miles.
When these two cars are returned, we take into account their age and mileage. In our view, we can't simply apply the same rules to both cars, so we decide what's 'fair' based on the use of each car during the agreement.
It's safe to say that we will always recharge any body damage. But beyond that, we take a step back, consider the use of the car, and only raise charges that we think are reasonable.
We subscribe to the BVRLA Fair Wear and Tear standard.
This standard is a set of guidelines drawn together by our governing body to clarify how remedial charges are calculated at the end of a lease period. As such, it gives you the confidence to know that we will treat you fairly when you return a vehicle to us, and will only raise charges in exceptional situations.
The BVRLA also provide a conciliation process, whereby you can raise a concern with them. Details should be submitted in writing to:
The Director General
British Vehicle Rental and Leasing Association